Salesforce Business Analyst I - Functional

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
Under general supervision, conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align business solutions with the company strategy and initiatives. Undertakes projects requiring specialized business knowledge and decision making that will influence others across the company to adopt newly re-engineered processes into Waste Management business units.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the assigned essential duties satisfactorily. Other minor duties may be assigned and duties may vary by department.

• Experience with Salesforce implementations, integrations, or enhancements is a strongly preferred.
• Works with management, and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding business solutions development.
• Under minimal supervision, acts as a liaison between the technology and business groups in the development of Salesforce CRM and enhancement of existing systems.
• Assists with projects plans, and coordinates resources to accomplish project tasks.
• Conducts business processes and systems analysis while considering the business implications to the current and future business environment.
• Assists with deliverables, cost, schedule and quality of one or more enterprise solutions projects.
• Reviews progress and evaluates results for accuracy and efficiency.
• Works with internal and external customers, suppliers and other partners to resolve problems, respond to suggestions for improvement and enhancements, test, refine and institutionalize solutions.
• Work with Development and testing teams to explain requirements, do sanity checks and review test cases
• Provide acceptance criteria for stories and defects.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
• Experience: One (1) year of relevant experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• Preferred: PMI Certification

C. Other Knowledge, Skills or Abilities That Contribute to Success

• Effective communicator with the ability to lead and influence others

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Environment

• This posistion is based in Houston, TX at our corporate headquarters.
• Candidates must be located in Houston with the ability to work onsite.

• No relocation assistance will be provided.

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