Operations / SupervisorFull-Time
Director, Commercial Services
Applied Adhesives
Job Description
About APPLIED Adhesives:
We have you covered.
Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.
With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company.
We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.
Come join us!
The Role:
APPLIED Adhesives is building a new Commercial Services function to be responsible for owning, monetizing, and scaling the company’s full portfolio of service-based offerings.
We are seeking an experienced Director, Commercial Services who will transform APPLIED’s services from valuable capabilities into structured, repeatable, and profitable revenue streams.
The ideal candidate will collaborate closely with Sales, Adhesive & Equipment Operations, Finance, Business Development, and Marketing to determine the critical activities and actions needed to win and grow our Services.
The Director of Commercial Services’ primary responsibility is to establish and execute adoption, attach rates, renewals, and margin expansion across APPLIED’s services portfolio.
This position will be intensely interesting to an individual who wants to be a part of a transformative and high-performing team tasked to drive significant market share growth.
This is a remote role, but you must currently live in the U.S. to be considered. The ability to travel 50% of the time is a requirement.
Key Responsibilities:
- Generate incremental, profitable revenue from APPLIED’s services portfolio.
- Increase service attach rates across the installed base.
- Build recurring and renewable service revenue streams.
- Create clear ownership, accountability, and operating rhythm for services.
- Strengthen supplier partnerships through scalable, value-creating service programs.
- Maps and identify decision makers across the target customers and supplier’s organization.
- Gain an internal coach network within the target organization to drive influence.
- Own the end-to-end services business strategy including offer definition, pricing, packaging, and margin targets.
- Proactively engage customers to sell, expand, and renew APPLIED’s service programs.
- Own service revenue forecasting, KPIs, and performance reporting.
- Create sales strategies and plans to effectively move opportunities forward, keeping related supplier relationship work notes up to date to minimum established standards.
- Maintains strong, trustworthy relationships throughout the organization gaining influence to execute on the plan.
- Gaining thorough knowledge of APPLIED’s internal processes and functions of internal teams, IT applications, products, value-added services and industries served is key to success.
- Works closely with VP, Marketing to make sure the deal being developed is acceptable as it reaches fruition.
You Are Ideal for This Role If You:
- Are a collaborative and strategic thinker with the ability to influence at all levels.
- Are someone who has a desire to be part of a transformative and high-performing team.
Physical Requirements:
- Must be able to remain in a stationary position.
- Constantly operates a computer and other office productivity machinery.
- Able to communicate information and ideas so others will understand.
- Must be able to travel 50% of the time.
Experience and Qualifications:
- Bachelor’s or Associate's degree in Business or similar field required. MBA preferred.
- 8–12+ years of experience in business development, services commercialization, or industrial B2B leadership focused on Transportation, Industrial, Electronics, Construction, and Automotive products and markets.
- Proven negotiation experience in monetizing services and building recurring revenue streams.
- Strong understanding of market trends, financial data, and customer insights.
- Quick learner and self-starter with a sense of urgency.
- Forward-thinking to address near and long-term business issues.
- Experience navigating complex multi-stakeholder opportunities, knowledge of pricing and marketing strategies, and proper short- and long-term execution.
- Highly organized with strong planning, facilitation, collaboration, and execution skills.
- Six-Sigma experience preferred.
- Ability to influence at all levels with experience in a distributed, matrixed environment, influencing decision makers with data, building strong coaches to navigate mutually beneficial deals.
- Entrepreneurial acumen, effective communication at all organizational levels, relationship management.
- Strong presentation skills, and excellent verbal and written communication skills.
- Proficient in MS Office suite and Windows O/S. Power BI and Salesforce.com CRM platform experience required.
Why Work for Us:
- Medical, Dental and Vision Benefits
- 401k Match
- Flexible and Team-Oriented work environment
- Generous PTO policy
- Tuition Reimbursement
- Employee Assistance Program
- Career and talent development opportunities as well as opportunities for personal growth
Leading with Integrity, Collaboration, and Passion
In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.
Our Core Values:
Leadership
We are the leaders we wish to follow at work and in our communities.
Collaborative
One team delivering exceptional value and service.
Passion
We enthusiastically pursue excellence.
Integrity
We choose to be ethical and trustworthy.
Relentless Customer Focus
Our customers are at the heart of everything we do.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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